Contact Us

How to contact Shell and Fife NGL plant

If you live locally and you would like to contact someone in relation to our operations at Fife NGL urgently or in an emergency, then please contact us using the below details. We aim to respond to you as quickly as possible.

Shell Fife NGL Gatehouse +44 (0) 1383 892090 or the
Braefoot Bay Loading Terminal Gatehouse +44 (0) 1383 892190.

Community Notices


We aim to be a valued member of the community. At the plant, operations are managed with care for the safety of staff, the community and the Environment. If you live locally and your request is not urgent, such as if you have feedback for us or would like to make a complaint, please fill in this form and we will reply as soon as possible.

Useful Links

Health & Safety Executive

NHS Fife


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About Fife NGL Plant

Information about the plant, how it processes hydrocarbons and supplies fuels and feedstocks for manufacturing products that we use in our everyday lives.

Health, Safety and Environment

Find out about our commitment to safety and plant regulations, and why we may need to flare on occasion for the safe operation of the plant.