Paying for your petrol just got a whole lot easier. No more queuing. No more getting to the till to realise you’ve forgotten your pump number. Now, thanks to a pioneering partnership between Shell and global online payment system PayPal, Shell customers can pay for their fuel from the comfort of their own car seat.

Following the increasing trend of using smartphones to make purchases, the ‘Fill Up & Go’ mobile payment solution was piloted earlier this year and will be available for use at hundreds of UK Shell service stations from 23 July. An industry first, this offers busy motorists a new level of convenience, speed and ease of service.

“We’ve listened to our customers and know they will benefit from this innovation,” says Michael Hominick, Shell’s Retail Marketing Manager UK. “They will now have the flexibility and convenience of paying without having to leave their car.”

Appy days

Customers will be able to use the service through either the Shell Motorist app or the PayPal app, available on iOS and Android supported smartphones.

After driving onto the forecourt Shell customers simply select the corresponding pump on the app, wait for the transaction to be authenticated and fill up their tank. Then, when refuelling is complete, a receipt is automatically sent to the phone, allowing for a smooth and queue-free refuelling experience.

Safety first

Is it safe? For years customers and site staff have been warned about the perils of using their mobile phones on service station forecourts. What’s changed?

“Safety has been the top consideration during the development of the mobile payment solution for both Shell and PayPal,” explains David Moss, General Manager Shell Retail UK and Nordics.

Great lengths have been taken to ensure the technology does not pose a risk. David adds: “The London Fire Brigade have approved mobile payment as safe to use from within a parked vehicle on a forecourt.”

He continues: “The app clearly states that the service is only an in-car option. Service station staff are comprehensively trained for the Fill Up & Go UK-wide roll-out and safety will be the most important element of that training.”

The vast majority of Shell’s 1,000 UK service stations are adopting the technology, giving customers up and down the country the opportunity to Fill Up & Go with ease.

Who said filling up with fuel had to be a chore?

Find out more about Fill Up & Go

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