- Jaguar and Shell launch first payment system by a car1
- New Shell app is part of a suite of new model year updates for Jaguar XE, XF and F-PACE
- Drivers can use PayPal or Apple Pay via their car’s touchscreen to pay for fuel at Shell service stations in the UK
- Company car users can log journeys and receipts via the car’s touchscreen
- Parents can pay without waking children or leaving them in the car unattended
- Shell app is one of several updates to Jaguar’s F-PACE, XF and XE models designed to make customers’ lives simpler
- The updated Shell app with cashless in-car payment function will be available to download from 15th February. It will be rolled out in additional markets across the globe during 2017
- Shell app will become available across the entire Jaguar and Land Rover ranges
- As the car becomes more connected to the Internet of Things, Shell is looking to digitise other services like paying for the car wash or ordering and paying for drinks from any digital screen the customer chooses
15 February 2017.
Jaguar drivers can now use their car’s touchscreen to pay for fuel with a new cashless payment app at Shell service stations in the UK.
Rather than using a card at the pump, or queuing in the forecourt shop, owners who install the Shell app can simply drive up to any pump at a participating Shell service station in the UK and use the vehicle’s touchscreen to select how much fuel they require and pay using PayPal or Apple Pay. Android Pay will be added later in 2017.
An electronic receipt will be displayed on the touchscreen, so customers can leave the forecourt confident of having paid. A receipt will also be sent directly from the pump to the driver’s email address so it can be added to accounting or expenses software.
Peter Virk, Jaguar Land Rover's Director of Connected Car and Future Technology, said: “In a world where cash is no longer king, customers are increasingly using electronic payments and contactless cards. Making a payment directly from a car’s touchscreen will make refuelling quicker and easier. With this new system you can choose any pump on the forecourt and pay for the fuel even if you’ve forgotten your wallet or can’t find your credit or debit card.”
“You will save time because there’s no more queuing to pay in a shop, and for drivers with children, it won’t be necessary to wake them up, or unstrap them from their seats to take them into the shop. Expenses and tax returns will also be made much simpler, with no receipts to lose as these will all be sent electronically.”
Unlike current phone-based payment methods, Shell and Jaguar Land Rover have created a simple but secure customer experience that uses geolocation technology and a cloud based pre-payment check with the PayPal or Apple Pay wallet.
David Bunch, Global Vice President Shell Retail Marketing and Chairman, Shell Brands International, said: ““As the world’s number one global fuels retailer, this e-commerce collaboration with Jaguar Land Rover is part of Shell’s commitment to continuously improve the digital experience for our customers at the forecourt. In 2015 Shell introduced mobile payments at the pump in the UK. Today we are proud to offer the next step in cashless motoring, with Jaguar and Land Rover customers in the UK paying for their Shell fuel using the car’s touchscreen. With around 30 million customers every day, we have a mission to continuously find ways to make our customer’s journey’s better. We look forward to further exciting developments like this across our 43,000 sites around the world soon.”
The Shell app with in-car cashless payments will be available to download from 15 February in the UK and will be rolled out in additional markets across the globe during 2017.
Peter Virk added: “We are working with leaders in e-commerce such as Shell to enable our customers to enjoy cashless motoring via their car’s touchscreen. Whether it’s paying for fuel, parking, tolls, or even at a drive-through restaurant, the aim of cashless motoring is to make life easier for our customers.
“Our technology allows users to put their phone away out of sight and use it via the touchscreen in the car, because as the car becomes more connected to the Internet of Things, we will always be guided by what is appropriate and safe to do while driving. So in-car payments would only be enabled when it is safe to do so, preventing unnecessary driver distractions.”
Notes to Editors
1For all Jaguar and Land Rover vehicles from 2014 that have InControl Apps technology installed
2up to £150 per fuel transaction
3126g/km refers to cars fitted with 235/65 R18 tyres on ‘Style 1021’ or ‘Style 1022’ wheels
For further information contact: Natasha Obank, Shell Spokesperson, +44 207 934 7572, firstname.lastname@example.org
About Shell Retail
The Shell Retail business division of Royal Dutch Shell plc is one of the largest single branded retailers in the world with around 43,000 sites in more than 70 countries serving around 30 million customers every day. The Shell Retail network sells approximately 200 billion litres of fuel and $6 billion in convenience retail sales every year. Shell Retail prides itself on putting the customer at the heart of everything it does. There are around 500,000 front line service champions throughout the world ensuring that customers receive world class service whenever they visit a Shell branded station.